❓ Frequently Asked Questions
All your questions about 79bet answered here
Support, VIP benefits, withdrawals, and account security — read the FAQ below for details on everything.
Every day, thousands of Bangladeshi players contact us at 79bet with various questions. For their convenience, we have compiled the most frequently asked questions here in simple English. From how to reach support to VIP cashback, the withdrawal process, and account security — you will find clear and reliable information on every topic here. If you cannot find your question, reach out directly via our live chat or email.
Support Questions
79bet's support team is available 7 days a week, 24 hours a day. Whether it's the middle of the night, early morning, an Eid holiday, or a regular day — you can ask for help at any time. A trained team is always ready according to Bangladesh Standard Time (UTC+6).
79bet currently offers two support channels — live chat and email. Live chat is ideal for the fastest resolution; for email, send your message to [email protected]. Email is more convenient when you need to describe a detailed issue or share documents.
Yes, 79bet's support team provides service in both Bengali and English. Players from Bangladesh can easily get help in their native language. Whether you write in Bengali via live chat or email, you will receive a prompt and accurate response.
Before speaking with support, have your registered email or username, a detailed description of the issue, and the reference number of the relevant transaction (if available) ready. If you have screenshots, attach them to your email — this helps resolve the issue faster.
Send any issue or question to [email protected]. Write a brief summary of the problem in the subject line and describe it in detail in the body of the email. After you send the email, the team will get back to you as soon as possible.
VIP Benefits
Every week, 79bet adds cashback to your account at a set rate based on how much you have played. The cashback rate depends on your VIP level. The higher your level, the more cashback you receive — it is credited at the end of each week.
79bet has a total of four VIP levels:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.8% weekly cashback
- Platinum — up to 1.0% weekly cashback
In addition to cashback, VIP members can receive priority support, special promotional offers, and a dedicated account manager. Reaching a higher level unlocks even more exclusive opportunities. Contact live chat for more details.
Playing regularly and staying active is the key to leveling up. The more you wager and spend time on the platform, the faster you will be promoted to a higher level. The detailed criteria for each level change can be shared personally by the 79bet support team.
VIP cashback is generally added to your account as a bonus. Applicable wagering requirements may need to be met before withdrawal. To learn the specific conditions, contact live chat or [email protected] — the team will review your account details and provide the right guidance.
How to Withdraw Money
To withdraw bonus winnings, you must first meet the wagering requirement. For 79bet's welcome bonus, you need to wager 15 times the bonus amount — on the bonus amount only, not combined with the deposit. For example: if you receive a ৳2,000 bonus, wagering ৳30,000 will unlock the withdrawal.
The minimum withdrawal amount at 79bet is ৳800. Withdrawal requests below this amount are not accepted. So before requesting a withdrawal, make sure your withdrawable balance is at least ৳800.
Yes, for security purposes 79bet only approves withdrawals to bKash, Nagad, or Rocket numbers registered in the account holder's own name. Sending to someone else's number or a third-party account is not possible. The same policy applies to bank transfers.
Yes, withdrawal requests at 79bet can be made at any time — at night, early morning, or on weekends. Processing generally takes between 10 and 45 minutes. Even if a request is submitted outside regular hours, the 24/7 team processes it as soon as possible.
Withdrawals at 79bet are generally completed within 10 to 45 minutes. When sent to bKash, Nagad, or Rocket, the money arrives within this timeframe in most cases. Bank transfers may take slightly longer.
Stay Safe
If you suspect your account has been compromised, change your password immediately and notify 79bet via live chat or [email protected]. The team will quickly verify the account and take the necessary steps. If you notice any suspicious transactions, save screenshots.
Your OTP (One-Time Password) and mobile banking PIN are the only keys to verifying your identity. No 79bet staff member will ever ask you for your OTP or PIN. If anyone asks for this information, it is certainly a fraud attempt — refuse immediately and let us know.
A strong password should have at least 12 characters combining uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use the same password on other sites. Avoid creating passwords using your date of birth or phone number.
Yes, the 79bet platform uses SSL (Secure Socket Layer) encryption. This means your personal information, transaction details, and login data are transmitted in a fully secure manner. If you see "https" in your browser's address bar, the connection is secure.
Fraudsters often create fake sites that look like well-known ones. Always access the site by typing https://79bet.mom directly into your browser — do not click links from third parties. Watch for slight spelling changes in the URL (such as 79bett or 79b3t). If in doubt, ask at [email protected].
Still have questions?
If you cannot find your answer in this FAQ, 79bet's support team is always ready. Talk directly via live chat or send an email — Bengali-language help is available 24/7.
Live Chat — 24/7